Return & Refund Policy
Refund & Return Policy
At Solislly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
✅ 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase or order confirmation is required
✅ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Used or opened products
- Items damaged due to misuse
- Products returned without authorization
✅ Return Process
To initiate a return, please contact our support team at:
Please include:
- Order number
- Reason for return
- Photos (if applicable)
Our team will provide return instructions within 1–2 business days.
✅ Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to the original payment method
- Processing time: 5–10 business days
Original shipping fees are non-refundable.
✅ Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photo evidence.
We will offer:
- A replacement, or
- A full refund at no additional cost
✅ Order Cancellation
Orders may be cancelled within 12 hours after purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
✅ Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.