Shipping & Delivery
Shipping Policy
At Solislly, we are committed to delivering your order safely and efficiently.
📦 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons or promotional periods, processing times may be slightly extended.
🚚 Estimated Delivery Time
Delivery times vary depending on destination:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–12 Business Days |
| Canada | 8–15 Business Days |
| United Kingdom | 7–12 Business Days |
| Australia | 8–15 Business Days |
| Europe | 8–15 Business Days |
| Rest of World | 10–20 Business Days |
Please note that delivery times are estimates and may vary due to customs clearance or carrier delays.
🌍 Shipping Origin
Orders may be shipped from one of our international fulfillment centers depending on product availability and delivery destination.
📬 Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take 2–5 days to appear after shipment.
⚠ Address Accuracy
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrectly provided addresses.
📦 Lost or Delayed Packages
If your package is delayed or appears lost, please contact us at:
Our support team will assist you in resolving the issue promptly.
💰 Customs & Duties
International orders may be subject to customs duties or import taxes determined by local authorities. These charges are the responsibility of the customer.
🚫 Order Changes & Cancellation
Orders may be modified or cancelled within 12 hours of purchase.
After processing begins, changes may no longer be possible.